Instructions for unilateral temination of the contract
1. Calculation of the deadline for unilateral termination of the contract
You can unilaterally terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number, fax number or e-mail address, and you can also use the following example of a form for unilateral termination of the contract. The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier. The prerequisite for unilateral termination of the Agreement is that the product has not been used and is in its original packaging.
2. Refund of the paid amount
We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
3. Return of goods
Return the goods or hand them over to us at the address MAJESTIC TRADE d.o.o., Ulica Jaruščica 5A (Store 6), 10000 Zagreb without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract. It is considered that you have fulfilled your obligation on time if you send the goods or hand over the goods to us before the expiry of the aforementioned period.
4. Costs of returning goods
You must bear the direct costs of returning the goods yourself.
5. Consumer responsibility for the reduction of the value of the goods
In the case of using the right to unilaterally terminate the contract, the consumer/buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
6. The buyer does not have the right to unilaterally terminate the contract if (where the term goods has the same meaning as the term product):
- the service contract was fully fulfilled by the Seller, and the fulfillment began with the explicit prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
- the subject of the contract is a product or service whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the duration of the Buyer’s right to unilaterally terminate the contract
- the subject of the contract is a product that is made according to the Customer’s specification or that is clearly adapted to the Customer
- the subject of the contract is easily perishable goods or goods that quickly expire
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
- the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader’s control
- the consumer has specifically requested a visit from the trader to carry out urgent repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some goods other than those that are necessary to carry out urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- the subject of the contract is the delivery of sealed audio recordings or video recordings, or computer programs, which were unsealed after delivery
- subject of the contract delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
- contract concluded at a public auction
- the subject of the contract is the provision of accommodation services that are not intended for residence, the provision of goods transportation services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period
- the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.
SPECIAL NOTE: The buyer – a legal entity has the right to terminate the sales contract only if he left the Seller a compensation deadline for the fulfillment of the contract, i.e. in case of a defect, a deadline for handing over the item without defects, removing the defect or reducing the price, and the Seller did not act within the subsequently left deadline in accordance with the Customer’s instructions. The buyer – a legal entity, has the right to terminate the contract without leaving a subsequent deadline if the Seller has informed him that he will not fulfill the contract or the circumstances of the case indicate that. In all other respects, for customers – legal entities, the above provisions that apply to natural persons/consumers apply.
